Fan Experiences at Scottrade Center Sadly Lacking

Many fans were excited with all the changes that were taking place at Scottrade Center. In my previous article, St. Louis Blues Make Changes To Improve Fan Experiences, I conveyed my hopes that the Blues' organization was finally going to make the fans feel important. How wrong I was!

The experiences of the fans is actually very similar to that of last season. The food is over-priced and absolutely tasteless, the in-game experiences are lacking and completely mundane. The "Blue Crew" is nothing but a ploy to insert sex into the game of hockey. Those who sit in the first 4 rows off the ice are given the exclusive access to the BlueNote Lounge. It is a jam packed bar where free food and drinks are the only allure. The food and drinks this season, just like last have been sadly lacking. The food is sparse and without taste and the drinks are watered down. There was no coffee to be had because the Blues' organization had not seen it necessary to replace the broken coffee pot that is used in the BlueNote Lounge. I am sorry, but I was not about to pay $4.00 for a 12 ounce cup of basic coffee at the concession stand when I had glass seating.

Furthermore, the Kids' Club experiences this season are exactly the same as last season. It is obvious that the young fans are not thought of as important. At least the St. Louis Cardinals offer an exclusive party for their Kids' Club members. The Blues' Bookworm Club was just as disappointing. Young students read for the chance to win tickets to a select home game, but there is a catch, each student only received one free ticket and then other tickets have to be purchased. What happened to each student received two free tickets and then the offer to purchase more if needed??

To add insult to those kids who support the Blues and come out with their families, they are bombarded with half dressed women displaying their skill at cleaning. I have an impressionable 9 year old daughter. I have to explain to her during every Blues game that we attend why these women are walking around in skin tight pants (that show every dimple and divet) along with belly-baring tops that emphasize their breasts. The men on the Blue Crew wear outfits that are much more appropriate for their job description. When the St. Louis Blues are hosting family nights, kids' club games or bookworm games is it too much to ask that the ladies on the Blue Crew be required to cover up?

My sister with our regular usher, Scott

The only positive experience that I have had this season at Scottrade Center is knowing that the usher (I sit in the same section when in attendance) is there and is willing to go that extra mile to make sure that I am comfortable while in my seat. I send out a great big "thank you" to Scott the usher for section 126. He is always there with a smile and remembers who you are and asks how you are doing. You can tell that he truly cares and listens. I think that the St. Louis Blues could take a page out of Scott's book and listen to the fans as well as show some true caring and compassion!

The St. Louis Blues need to figure out what they are doing wrong on the ice as well as the organization and Scottrade Center need to figure out why fans are feeling disappointment after experiencing their hospitality.